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City of Colorado Springs / Fire / News

CSFD signs contract with American Medical Response, improves emergency medical response times
Tuesday, December 17, 2013


Colorado Springs, Colo. - The City of Colorado Springs signed a contract today with American Medical Response (AMR) to enhance ambulance services to residents within the City of Colorado Springs and enclaves of unincorporated areas with the city. The contract will go into effect April 1, 2014 for a period of five years.

Improved Medical Response Services for Colorado Springs residents:

  • Continued services by the existing experience ambulance provider, familiar with the community and headquartered in Colorado.
  • Will create substantial expansion of the current 8 minute response zone goal to now include areas that were formerly in the Emergency Services Agency's (ESA) 12 minute response zone. These new neighborhoods include:
  • Briargate
  • Stetson Hills
  • Broadmoor Bluffs
  • Mountain Shadows
  • Parts of Peregrine 
  • Reimbursement to City of $1,177,000 annually for emergency response services that were historically provided by CSFD without reimbursement
  • Patient ambulance changes to be maintained at the existing level that has been in effect since 2012, with only minor inflation adjustment (5%) effective April 1, 2014.
  • Establishes a framework to obtain a single medical director to provide unified medical oversight and consistency.
  • Improve E911 medical dispatch coordinator between CSFD and AMR through electronic interface improvements.
  • Recognition of regional mutual aid arrangements, dual response areas and future coordination of services in areas outside the City boundaries.
  • Code 3 (lights & sirens) response coordination improvements desgined to reduce traffic accident risks to the public.
  • Continuation or enhancement of standards for equipment and training.