City of Colorado Springs / Police / News

Save a Life, Stop a Crime, Report a Fire

Thursday, October 24, 2013, 8:30 AM [RELEASE AT WILL]


9-1-1 is the universal emergency number available 24 hours a day for Police, Fire or Emergency Medical Service.


9-1-1 should ONLY be used when there is an immediate danger to life, a crime “in-progress” or a fire.


Your call will be answered by a professional communicator specially trained in handling 9-1-1 emergency calls.


This month alone [October 1 – 21] our Communications Center received 3,207cell phone hang ups.  This means, a person hung up before the call even rang into our center or before someone answered it.  A call-taker is required to locate the number of that missed call and call the person back to see if there was an emergency.  This is a time consuming effort.


During this same time period,1,786 unintended “pocket” calls or open-line calls were received.  Again, we have to call back every cell phone to determine if that person had an emergency or if it was an accidental call.


Landline [home phones] accounted for 611calls where the person hung up before the call was answered.



For this 20 day period, 5,6049-1-1 calls had to be researched and called back to verity if there was an actual emergency – taking valuable time away from answering incoming calls. 


Please, if you accidentally call 9-1-1, do not hang up. Stay on the line and let the operator know it was an accident.


Remember, 9-1-1 is an emergency tool.  Your request for the “time of day” number to a pizza place or a complaint on a neighbor does not constitute an emergency.  In fact, it ties up the line and could potentially threaten a life-saving response for someone in need.


Our non-emergency number is [719] 444.7000.  If there is not a crime in progress or a life threatening emergency – please call this number.