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P.O. Box 1575, Mail Code: 660
30 S. Nevada Ave. Suite 606
Colorado Springs, CO 80903
Phone: 719-385-5906
Fax: 719-385-5245
Email: PublicComm@Springs. . .
Hours: 8:00 a.m. to 5:00 p.m.

City of Colorado Springs / Communications / Americans with Disabilities / Grievance Procedure

Grievance Procedure under
the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Colorado Springs (City).  The City's Personnel Policy governs employment-related complaints of disability discrimination.

If you wish to file a complaint, other than employment-related disability discrimination, the complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation.

Complaints can be submitted via:

  1. Via Customer Reporting application  
        --  enter your email address and then select ADA - Citizen Information

  2. Via regular mail to:
      ADA Coordinator
      City of Colorado Springs
      30 South Nevada Avenue, Suite 702
      Colorado Springs, CO  80903

  3. Via telephone to: 
      ADA Coordinator - 719.385.5551


Within a reasonable time after receipt of the complaint, the ADA Coordinator orhis/her designee will meet with the complainant to discuss the complaint and the possible resolutions. After this meeting has occurred, the ADA Coordinator or his/herdesignee will respond, within a reasonable time, in writing, and where appropriate, in a format accessible to the complainant, such as large print or audio tape. The response will explain the position of theCity of Colorado Springsand offer options for substantive resolution of the complaint.

If the response byADA Coordinator or his/herdesignee does not satisfactorily resolve the issue, the complainant and/or his/her designee may file an appeal of the decision within 20 working days after receipt of the response.  The appeal must be sent to the ADA Coordinator, using the contact information provided above, who will forward the appeal to a higher level City official.  The official designated to review the appeal will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by ADA Coordinatoror his/herdesignee, appeals, and responses from the City will be retained by the City of Colorado Springs for at least three years.