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City of Colorado Springs / Information Technology / News

SpringsGov.com request for City services goes mobile


Making a request for City services just got a little easier.  The City of Colorado Springs has implemented GORequest, a web-based program that allows citizens to use iPhones and other mobile devices to make a service request to the City.  While on the go, citizens can now easily report the issues that fall under the following categories* from their mobile device:

  • Abandoned vehicles
  • Barking dogs
  • Metropolitan Transit
  • Noise ordinance
  • Park/Trail/Open Space Maintenance
  • Potholes
  • Sidewalks/Curb and Gutter
  • Streetlights
  • Traffic
  • Traffic Signals
  • Traffic Signs and Markings

 

*Categories are subject to change based on the most popular service requests at any given time.  Other issues not listed on the mobile application can be reported via e-mail (AskCity@SpringsGov.com) or phone: 719-385-City (2489).

 

Free iPhone GORequest application available via iTunes store

iPhone users simply download the free GORequest application from the iTunes stone, open the app, and select an issue to report.  iPhone users can also take a picture of whatever it is they are reporting, then tap submit.  The app knows the exact location and sends the issue directly to the City.  Users are kept up-to-date on the status of their issue via e-mail until the service request is fulfilled.  For complete instructions and a link to the iTunes app, go to www.springsgov.com/mobileor click on the green mobile icon on the top right corner of the SpringsGov.com homepage.

iPhone users can also follow the City RSS feed for news and events to get the latest information from SpringsGov.com.

Other mobile users

Any internet capable mobile device can utilize the GORequest application by going to www.springsgov.com/mobileand clicking on ?Citizen Request? under ?Other Mobile Device Users,? or go directly to the citizen request interface by typing http://m.govoutreach.com/coloradospringsin to the web address. A mobile app for Blackberry is expected to be available in the coming months. 

FAQs (also available at SpringsGov.com/mobile):

iPhone Citizen Request FAQ:

In the Citizen Request application, the New Issue button is disabled, how do I create a new issue?

iPhone Version 3.x

 

  • go to settings
  • click on General
  • make sure Location Services is turned on iPhone Version 4.x
  • go to Settings
  • click on General
  • click on Location Services
  • make sure Location Services is turned on
  • turn on the GORequest application

 

iPhone RSS FAQ:

How do I add an icon to my home screen on my iPhone, for the RSS feed?

  • Click on the RSS feed for iPhone link, the browser will launch
  • Click on the + icon on the bottom menu
  • Click on the Add to Home Screen button

I don't get the "Add to Home Screen" button when I try to add the icon to my home screen, why not?

If you have maximized the number of icons/applications allowed by the iPhone (176), you will no longer have the option to add to the home screen.

 

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