City of Colorado Springs / Commissions & Committees / Telecommunications Policy Advisory Committee (TPAC)

Tuesday, February 17, 2009

TPAC Minutes
Tuesday, February 17, 2009

February 17, 2009
7:30 a.m. - 9:00 a.m.
City Administration Building, 30 S. Nevada Avenue, Suite 701
Colorado Springs, CO

Present: TPAC Members: Michael Freeman, Gerry Geyer, Russ Fertitta, Marshall Tuttle, Haze Hutmacher, Richard Embury (via telephone), Mark Ewell
Absent:     Justin Burns, Amber Robinson
Staff:     Jackie Santos, Kathy Lake
Guests:     Dawn Roth-Colorado Sprigs Utilities, Kim Girling-Colorado Springs Utilities, Brian Bleike-Colorado Springs Utilities, Bonnie Moeder - Colorado Springs Utilities, Phil Hagen-Colorado Springs Economic Development Corporation, David Sered-Comcast

A quorum was present and the meeting was called to order at 7:34 a.m.

Ms. Dawn Roth introduced Ms. Bonnie Moeder who is the Colorado Springs Utilities Customer and Corporate Services Division/IT Services Department Manager. Ms. Roth reported that she will no longer attend the TPAC meetings; however, Ms. Moeder will be attending instead. Mr. Mark Ewell wanted the record to reflect that Ms. Moeder will have "big shoes to fill".

TPAC members, staff, and guests introduced themselves to Ms. Moeder. Mr. Michael Freeman provided information on the role and responsibilities of the TPAC for Ms. Moeder.

Mr. Gerald Geyer made a motion to approve the January minutes, Mr. Marshall Tuttle seconded the motion, all were in approval, and the motion passed.

Regarding the January minutes, Mr. Mark Ewell clarified that Mr. Chris Pratz of Porchlight attended the meeting and not Mr. Robert Athey. Mr. Michael Freeman made a motion to approve the January minutes as amended, Mr. Richard Embury seconded the motion, all were in approval, and the motion passed.

No report


Cable Video Franchise Updates

Ms. Kathy Lake reported there were no updates with the merger between Falcon Broadband and Primetime.

? Comcast: Mr. David Sered reported that Comcast Newsmakers program is noted on CNN Headlines 5-minutes before the hour. Mr. Sered reminded the TPAC of the open invitation to visit the Call Center. The TPAC scheduled to tour the facility on April 3, 2009 at 8:00a.m. Mr. Sered will email directions to the facility.

? Falcon Broadband: No report.

? Porchlight: No report.

New Technologies
Mr. Marshall Tuttle reported on two articles concerning Digital Television and WiMax. All stations will wait to connect to digital on June 12. WiMax is being used in Portland and Baltimore. WiMax may be available under the rural area concepts.

Mr. Mark Ewell questioned if a list is available of Colorado Springs telecom providers. Mr. Phil Hagen reported that the Colorado Springs Economic Development Corporation has a list of Colorado Springs telecom providers and provides this information to visitors and callers.

TPAC Website (
Ms. Jackie Santos reported the upgrade to the City's is still on target to go live in April 2009. Staff involved in the upgrade process completed training last week.

Mr. David Sered stated that Public Communications Office and Comcast are working towards getting someone from the Communications Office to appear on Newsmakers to discuss the new website.


? Legislative Matters Sub-Committee
Mr. Gerry Geyer reported that there is stimulus money in the Rural Broadband Stimulus package, and he also requested the TPAC review the package.

? Franchise Performance Sub-Committee
Mr. Gerry Geyer reported on the 4th Quarter performance of citizen complaint calls to Comcast. There were 10 complaint calls during in the 4th Quarter concerning billing, construction, customer service and programming. Overall, there were a total of 31 complaint calls received in 2008.

Mr. David Sered indicated that Comcast averages between 2000 - 2500 Colorado Springs subscriber calls into their Call Center daily. The complaints go through the city. Comcast averages about 2 Local Franchise Administration complaints per month. They have more than 300 employees at the Call Center. Mr. Gerry Geyer stated that Comcast has done an outstanding job resolving all these issues.

? Broadband Infrastructure Task Force: No report

Review, Planning and action status - TPAC support to City IT
Ms. Dawn Roth suggested the TPAC review the City's 2009 budget cut proposal. Mr. Michael Freeman requested the TPAC come up with three ideas for funding city services that are on the list to be cut. These ideas will be discussed at the next scheduled TPAC meeting. Mr. Freeman will contact Mr. Curlie Matthews to discuss how TPAC can provide support.

? Future Projects: No Report

Mr. Phil Hagen will provide a list of new telecom providers in Colorado Springs at the next TPAC meeting.

Mr. Gerry Geyer reported that USAA is bringing in several hundred jobs into Colorado Springs. He also indicated that Verizon Wireless has acquired a former Vitesse Semiconductor Corp. chip plant in Colorado Springs, CO and plans to convert the 108,450 square foot building into a next-generation data center.

Ms. Dawn Roth reported that CSU has a new hydro plant north of Cascade. The Automated Meter Read (AMR) is an on-going effort for improvement.

ADJOURN: There being no further business the meeting was adjourned at 8:15a.m.